Privacy Policy2020-05-13T14:51:06-04:00

Privacy Policy

Who is IVM?

International Vending Management, Inc. (“IVM”) offers smart vending and locker solutions (“services”) for internal distribution of products to our clients and their employees. Our corporate office is located at 5155 Technology Way Indianapolis, IN 46268, USA.

This Privacy Notice describes our privacy practices in relation to your use of our website ( and our services. This Notice also describes your choices regarding use, access, and sharing of your personal data by IVM.

E.U. – U.S. Privacy Shield and the Swiss – U.S. Privacy Shield

IVM is a participant in and has certified that it adheres to the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. IVM has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms of this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program please visit .

With respect to personal data transferred pursuant to the Privacy Shield Framework, IVM is subject to regulatory enforcement powers of the US Federal Trade Commission.

IVM has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, JAMS International. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit for more information and to file a complaint. In certain circumstances, more fully described on the Privacy Shield Website, you have a right to invoke binding arbitration before the Privacy Shield Panel as a last resort in resolving your issues.

What kind of personal data does IVM collect and how is it used?

Direct Collection and Use

We collect your personal information directly from you when you contract to use IVM’s services, when you contact us via our website contact form, or when you submit an online support ticket. We may collect the following personal information from you:

  • Contact data, such as name, email, phone number
  • Business data, such as company name, business type, department, title, business email, business phone number.

The personal information that we collect from you is used to:

  • Provide you with IVM’s services
  • Log you into your account
  • Respond to your requests and questions
  • Communicate upcoming IVM events of interest or updates to our services
  • Improve our services
  • Detect, prevent, and resolve security and technical issues

Third-Party Collection and Use

We may collect personal information about you from business partners, our clients, or other third-parties. This information may include:

  • Contact data, such as name, email, phone number
  • Business data, such as company name, business type, department, title, business email, business phone number

This information is used to:

  • Identify new customers
  • Provide you information on our services that may be of interest to you
  • Provide us information on the usability of our website
  • Provide you and/or your employer the services that they have contracted with us

If you would like to know if we have your personal data via third-party collection, please contact us at

Passive Collection and Use

Like most companies, we collect limited personal information from visitors to our website and users of our products and services. This information may include:

  • IP Address
  • Browser Type
  • Internet Service Provider Address
  • Referring pages
  • HTML pages, graphics, or other files viewed on our site
  • Operating systems
  • Date/time stamp

We may use cookies, web analytics and other means to do so.


Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Most web browsers allow some control of cookies through browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit .

Google Analytics

IVM uses Google Analytics to help us understand how you engage with our website and applications. To learn more about how Google Analytics collects and processes data, please see .

Web Server Logs

For statistical purpose, IVM may collect information and store it in log files. These logs files will contain standard information collected by web servers, such as client IP address, browser type, internet service provider, operating system and the like. This information is used internally to administer our website and to gather demographic information about our user base.

Passively collected information is used to:

  • Provide us information about website usability, user interaction and number of users
  • Track and analyze trends and patterns to improve our website and online ads
  • Help us identify you as a repeat visitor
  • Provide you information on our products and services that may be of interest to you
  • Manage and track the effectiveness of our marketing efforts.

We do not use passively collected information to determine your identity.

Will IVM use my personal data to communicate with me?

IVM may send you information, such as announcements about new services, promotional materials, survey inquiries, newsletters, and other marketing materials. You may discontinue receiving this marketing information by using the “Unsubscribe” link found in the email communication, or by contacting us at .

As a user of our services, IVM may also send you information about your account or our services, such as an email when you register for a trial account or new account, an email to confirm account changes, updates on our website, and our products and services. We consider these communications to be part of your IVM account. You may discontinue receiving this information by using the “Unsubscribe” link found in the email communication, or by contacting us at . Please note that your choice to unsubscribe to account or service information may affect our ability to provide you with our products or services.

Does IVM collect personal data from children?

We do not knowingly collect personal data from children under the age of 16. IVM does not target our website, our products or services towards children under the age of 16.

What are IVM’s Policies on Transferring EU Employee Data to the US?

IVM does not have employees or offices in the EU or Switzerland.

Does IVM share my personal data with third parties?

IVM may share or disclose personal data under certain circumstances. We may disclose or share your personal information when:

  • We need to share personal information with third parties to provide you with the IVM products and services that you request;
  • You request that we share your personal information with a third party;
  • We need to share your personal data with other companies to prevent fraud or to reduce risk; or
  • We are required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

We consider information, including your personal information, to be an asset to our business. This business asset may be included in an acquisition of IVM, in whole or in part; a sale of some or all of IVM’s assets; a merger or merger involvement; during a bankruptcy; or other transition of our business.

Onward Transfer

IVM complies with the Privacy Shield Principles for onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.

Integration and Links to Other Websites

Our website and our products may contain links and provide integrations to other websites and products of other organizations. We provide these links and integrations as a convenience to you; we do not operate, control or endorse these websites or products. It is your choice whether to utilize these links and integrations or not. These external websites and products are subject to their own privacy policies.

Can I access my personal data collected by IVM?

You have the right under Privacy Shield to access, correct or delete your personal data.

For personal data that we have collected about you, you may contact us at to exercise these rights.

Do I have a choice in providing my personal information to IVM?

When interacting with IVM, you choose what personal information and how much information to provide to us. Your choice may affect our ability to provide you with our products or services.

What about my personal data that was provided by my employer to IVM?

For information that your employer provided to IVM in order to use our services, we do not own this data. Our services are used by our clients for internal distribution of products. Those clients are the owners (controllers) of the data that you provided to them. If you have provided personal data to one of our clients, you should contact that client to access, correct or delete your personal data.

For personal data provided to us by our clients, we consider that information to be private and owned by the client. We allow access to the client account and any reports therein to the person with the authorized user name and password login information for that account.

If you are an individual who interacts with a client using our services (such as an employee of one of our clients) and would either like to amend your contact information or no longer wish to be contacted by one of our clients that use our Services, please contact the client that you interact with directly.

How does IVM protect my personal data?

IVM takes reasonable precautions to protect personal data in its possession from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

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